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My artwork has been rejected, what should I do?

When you supply artwork for printing, it is checked to ensure that it meets our printing standards.

If you have received an email containing a rejection notice then you will need to carefully read the email, and fix the issues raised.

The rejection email will give you details on what is stopping your artwork from being sent to print, and how you need to rectify the problem. There may be Help Centre articles within the email that will help you with your problem.

Once you have altered your design, simply pop back into your account and upload a new artwork file into your order and we will check it over again for you.

On some rejections, it may be possible for you to “Proceed to Print”. This is common on low-resolution images, text/images too close to the trim line, and other graphics-related issues. If you wish to move forward with the supplied artwork, you can click on the proceed to print button and we will move your design on into print. Alternatively, you can amend the file and upload a new print artwork.

Understanding Artwork Rejection

If your artwork has been rejected, it typically means there are issues that need to be addressed before it can be approved for printing. Common reasons for rejection include incorrect file formats, resolution issues, or design elements that do not meet the required specifications.

Steps to Resolve Artwork Rejection

  1. Check for Feedback:

    • Review any messages or notifications you received regarding the rejection. These often contain specific reasons for the rejection.

  2. Select File Check:

    • If you want to ensure your artwork meets the necessary standards before submission, you can select the "Check Artwork" option. This allows the prepress team to physically check your artwork for any issues before it is sent to print.

  3. Edit Your Artwork:

    • Based on the feedback received, make the necessary adjustments to your artwork. Common edits may include:
      • Correcting file formats (ensure you are using the recommended formats).
      • Adjusting the resolution to meet the minimum requirements.
      • Modifying design elements that may not comply with guidelines.

  4. Resubmit Your Artwork:

    • After making the necessary changes, resubmit your artwork for approval. Ensure that you follow all submission guidelines to avoid further rejections.

  5. Contact Customer Support:

    • If you are unsure about the reasons for rejection or need assistance, reach out to customer support. Provide your order number and details about the artwork for more tailored help.