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How to Resolve Issues When Adding Artwork to Your Order

This article provides guidance on resolving issues related to adding artwork for your order.

Common Issues When Adding Artwork

If you are experiencing difficulties adding artwork to your order, there are several common issues that may be causing the problem:

  1. Artwork Size and Format: Ensure that your artwork meets the required specifications. If the artwork is not the correct size or format, it may be rejected. For example, if you are trying to upload an Illustrator file that is not compatible, this could prevent successful uploads.  We offer artwork guides for all of our products to ensure you can create the right file with the correct spec.

  2. Mock-Up Images: When submitting artwork, ensure that you are providing the design files without mock-ups. If your submission includes a mock-up (like a T-shirt image), it may not be accepted. Only the design elements should be submitted.

  3. File Compatibility: Check that the file types you are trying to upload are supported. If you are unable to upload certain files, it may be due to compatibility issues with the system.

  4. Layered Files: If you have layered artwork files, ensure that they are properly formatted for submission. If the files are not in the correct format, you may need to convert them or provide alternative files.

Steps to Resolve Artwork Submission Issues

  1. Check Artwork Specifications: Review the required dimensions and file types for your artwork. Make sure your files adhere to these specifications.

  2. Separate Design Files: If your artwork includes mock-ups, separate the design files from any mock-up images. Submit only the design elements needed for printing.

  3. Use Supported File Formats: Ensure that you are uploading files in formats that are accepted by the system. Common formats include PDF, JPG, and PNG, but check for specific requirements.

  4. Contact Support for Assistance: If you continue to experience issues, reach out to customer support. They can provide guidance on how to adjust your files or offer design services if necessary.

Conclusion

If you are unable to add artwork to your order, it is likely due to issues with file size, format, or the inclusion of mock-ups. By ensuring your files meet the required specifications and contacting support for further assistance, you can resolve these issues and proceed with your order.