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How to Troubleshoot Issues When Processing Your Order

If you are unable to process your order, there are several steps you can take to resolve the issue effectively. This article outlines the actions you can take to address common problems encountered during the order processing stage.

Steps to Take if You Cannot Process Your Order

  1. Check for Error Messages: If you encounter an error message while attempting to place your order, take note of the specific message. This can provide insight into what went wrong.

  2. Verify Discount Codes: If you are trying to apply a discount code and it is not working, ensure that the code is valid and applicable to your order. Some discount codes may only be valid for first-time orders or on specific products. You must be logged into you account to use any discount codes.  make sure you're logged in and try again.

  3. Payment Method Issues: If your payment method is not being accepted:

    • Confirm that your payment details are entered correctly.
    • If you are using a credit card, ensure that it is valid and has sufficient funds.
    • Consider using an alternative payment method, such as PayPal, if available.

  4. Artwork Submission: If you are having trouble uploading artwork:

    • Ensure that the file format and size meet the specified requirements.
    • If you accidentally upload the wrong file in the upload artwork area of the checkout process, you can replace it before continuing and finalising your order.
    • If you send us the wrong file and have completed the checkout stage, we offer a 15 minute window to make any final amends to your uploaded artwork via "Orders" in the "My Account area". After these 15 minutes, no further changes can be made and all artwork will be processed for printing, so you should cancel the order and start again.

  5. Contact Customer Support: If you are unable to resolve the issue on your own, reach out to customer support for assistance. Provide them with details about the problem you are experiencing, including any error messages and the steps you have already taken.

  6. Order Modifications: If you need to modify your order (for example, changing specifications or removing certain features), customer support can assist you with this process. They may be able to edit your existing order or guide you on how to cancel it and place a new one.

Conclusion

If you encounter difficulties while processing your order, following these steps can help you identify and resolve the issue. Always ensure that your payment information is correct and that any promotional codes are valid. If problems persist, do not hesitate to contact customer support for further assistance.