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My artwork has been rejected, what should I do?

My Artwork Has Been Rejected – What Do I Do?

When you supply artwork for printing, it is checked against our printing standards. If your artwork does not meet these standards, it will be rejected and you will receive a rejection email explaining what needs to be fixed.

If you have received an email containing a rejection notice then you will need to carefully read the email, and fix the issues raised.

The rejection email will give you details on what is stopping your artwork from being sent to print, and how you need to rectify the problem. There may be Help Centre articles within the email that will help you with your problem.

Once you have altered your design, simply pop back into your account and upload a new artwork file into your order and we will check it over again for you.

On certain rejections, a "Proceed to Print" option may be available. This typically applies to issues such as low-resolution images, text or images placed too close to the trim line, and other graphics-related concerns. Please note that selecting this option means your artwork will be printed as supplied, which may affect the final print quality. If you are happy to proceed, click the "Proceed to Print" button. Alternatively, you can amend your file and upload revised artwork.

Understanding Artwork Rejection

Common reasons for artwork rejection include:

  • Incorrect file format – ensure you are supplying a supported file type (e.g. PDF, TIFF, or EPS).
  • Low resolution – artwork must be supplied at a minimum of 300 DPI at print size.
  • Design elements outside safe zones – text or images placed too close to the trim line risk being cut off.
  • Incorrect colour mode – artwork should be supplied in CMYK rather than RGB for accurate colour reproduction.

Steps to Resolve Artwork Rejection

  1. Check for Feedback:

    • Review any messages or notifications you received regarding the rejection. These often contain specific reasons for the rejection.

  2. Use the Artwork Check Option (Optional):

    • If you want to ensure your artwork meets the necessary standards before submission, you can select the "Check Artwork" option. This allows the prepress team to physically check your artwork for any issues before it is sent to print.

  3. Edit Your Artwork:

    • Based on the feedback received, make the necessary adjustments to your artwork. Common edits may include:
      • Correcting file formats (ensure you are using the recommended formats).
      • Adjusting the resolution to meet the minimum requirements.
      • Modifying design elements that may not comply with guidelines.

  4. Resubmit Your Artwork:

    • After making the necessary changes, log into your account, go to your order, and upload the revised artwork file. We will review it and let you know whether it has been approved. To avoid further rejections, review our artwork guidelines before resubmitting.

  5. Contact Customer Support:

    • If you are unsure about the reasons for rejection or need assistance, reach out to customer support. Provide your order number and details about the artwork for more tailored help.