If you've placed an order with the incorrect size, you may need to change your order to the right size. To change your order, contact our Customer Success Team to see your options.
If your artwork is provided in a scalable proportion, on Just Print we will resize your artwork to fit the size of print you have ordered. However, if your design is stretched beyond its original size, the image quality may suffer.
To get the best print results, always export your artwork at its true size.
If the aspect ratio isn’t right, the artwork won’t scale properly and may not look as expected. For example, if you supply an A5 size artwork for a DL order, this can sometimes result in the print looking squashed or elements cut off.
To fix your artwork, we strongly recommend opening your file in the design software you used and adjusting the canvas size to match the correct dimensions before exporting.
If resizing your artwork feels tricky, our File Assist or Design service is here to help. We’ll take the stress out of fixing your design, so you can be confident it’s print-ready.