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Tracking Info

If you need to get in touch to check the status of an order, you can do this from within your account section.

If you need to speak to a person, you can call us during normal business hours on 0330 024 0020.

Get In Touch

You can start a live chat within this chat by clicking on "Get In Touch" or by visiting www.tradeprint.co.uk/contact-us and clicking on the "Live Chat" option.

Alternatively, you can email us at care@tradeprint.co.uk 

Please be aware that although you can contact us via our social media channels, the quickest way to resolve any issue or get an answer to any query is by calling us, sending an email or starting a live chat.
Obtaining Delivery Updates

If you are unable to access tracking information for your delivery due to website issues, you can still obtain updates through alternative methods. Here are the steps you can take:

  1. Contact Customer Support: Reach out to the customer support team for assistance. Provide them with your order details, including any reference numbers or job numbers associated with your order.

  2. Request Tracking Information: Specifically ask for the tracking link or the current status of your delivery. Customer support can provide you with the necessary information or an alternative tracking link.

  3. Check for Delivery Attempts: If you suspect that your delivery may have been attempted, inquire whether there have been any delivery attempts and the status of those attempts.

Example Scenarios

  • Tracking Link Issues: If you encounter an error when trying to access the tracking link, inform customer support about the issue. They can provide you with a direct update on your delivery status.

  • Delivery Attempts: In cases where delivery was attempted but unsuccessful, customer support can assist you in rebooking the delivery or providing further instructions.

Conclusion

When the website tracking is down, contacting customer support is the most effective way to get updates on your delivery. Ensure you have your order details ready to facilitate a quick response.