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Troubleshooting Stuck Artwork Uploads: Step-by-Step Guide

This article provides guidance on resolving issues when artwork uploads get stuck at the 'Check files' stage.

Troubleshooting Artwork Upload Issues

If you are experiencing difficulties uploading artwork and it gets stuck at the 'Check files' stage, follow these steps:

  1. Check Your Internet Connection: Ensure that your internet connection is stable. A weak or intermittent connection can cause uploads to hang.

  2. File Format and Size: Verify that your artwork file meets the required specifications. Commonly accepted formats include PDF files that are high resolution with embedded fonts. Ensure that the file size does not exceed any limits set by the upload system.

  3. Clear Browser Cache: Sometimes, clearing your browser's cache can resolve upload issues. Try this and then attempt the upload again.

  4. Use a Different Browser: If the issue persists, try using a different web browser or device to see if the problem is browser-specific.

  5. Manual Upload Option: If you continue to experience problems, you can manually send your artwork via email. Use the following steps:

    • Email your artwork to pre-press@tradeprint.co.uk.
    • Include your phone number in the email for reference.

  6. Contact Support: If none of the above solutions work, reach out to customer support for further assistance. They can provide additional troubleshooting steps or help with the upload process.

Conclusion

Experiencing issues with artwork uploads can be frustrating, but following these troubleshooting steps can help resolve the problem. If you need further assistance, do not hesitate to contact customer support for help.