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Why is my discount code not working?

Are you logged in?  Codes are case-sensitive and may only work on specific products.

Why won't my discount code work?

A discount code that won't apply is most commonly caused by expiry, product restrictions, a minimum cart value, or not being logged in. If your discount or promo code is not working, it is likely for one of these reasons:

  1. The discount code has expired.
  2. The discount code is only valid on certain products, which are not currently in your cart.
  3. The discount code has a minimum cart value requirement that has not been met.
  4. You are not logged in — log in to your account so we can verify that you qualify for this code.
  5. Codes are case-sensitive — check that you have entered the code exactly as provided, including capital letters.
  6. There is a temporary technical issue on our end. If this is the case, please try again shortly or contact us using the details below.
  7. The code has already been used — some codes are single-use only and cannot be applied more than once.

If none of these reasons explain your issue, please contact our customer service team at care@tradeprint.co.uk or call 0330 024 0020 and we'll be happy to help. Alternatively, you may find discounts that do not require codes here: tradeprint.co.uk/promotions-and-offers